Terms and Conditions

1. DEFINITIONS

The following conditions regulate the sale of products featured on this website by our company: 

Website: www.bernardothad.com 
Product: Bernardo Thad product that Bernardo Thad offers on the website for sale.


2. APPLICABILITY

Below, we invite you to review the terms and conditions which regulate the purchase of Bernardo Thad products via www.bernardothad.com. These terms and conditions apply to all orders placed on the website by customers worldwide. Bernardo thad reserves the right to update these terms and conditions from time to time. If you have any queries regarding the Terms & Conditions, please contact our Support desk.


3. ORDERS ON THE WEBSITE 

3.1. Purchase procedure

To make a purchase, the customer’s personal details will be required and will be included on our database in order to process the order. The personal details provided by customers will be treated in accordance with our Privacy Policy.
When you submit an order we will send you an e-mail confirming that the order has been received ("Order Confirmation"). At this point, the agreement to deliver the ordered product is accepted by Bernardo Thad. As a consequence a contract, containing these terms and conditions, comes into existence and is binding between the customer and Bernardo Thad.
If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Bernardo Thad advises the customer to contact our Support desk.


3.2. Refusal of order 

Whilst we will use our reasonable endeavours to process all the orders submitted to us, Bernardo Thad reserves the right not to accept your order for any reason. Bernardo Thad also reserves the right to cancel a Contract in the following situations, without the obligation to compensate the buyer for any losses other than a refund of the amount received from the buyer:

- in exceptional circumstances that the product appears to be not available or not in stock after we have sent you an order confirmation
- your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
- in the event of misspelling, pricing or other errors or mistakes in the Website information;
- we could not deliver to the address provided by you;


4. PRICE AND PAYMENT

4.1. Payment and currency 

Bernardo Thad allows users to modify the destination country by changing the country flag. If the customer changes the country flag, the currency in which the prices are displayed may vary.


4.2. Value Added Tax  

All prices not include the Tax


4.3. Payment methods 

Please pay by Paypal


5. DELIVERY

Delivery of items purchased at our website will be carried out via the postal services and their partners around the world.
In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must fill the address form correctly and it is advisable to leave a contact telephone number in the corresponding field.
Once the order has been handed over to the carrier, Bernardo Thad will send customers a track and trace code, allowing them to track the order from their computer at any moment until final reception.


5.1. Delivery terms

Bernardo Thad will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The customer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the customer), Bernardo Thad cannot be held responsible for the (partial) loss of the shipment. In case Bernardo Thad needs additional information regarding a delivery address, the customer may be approached by us to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc.) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms. 


5.2. Damaged, incomplete or wrong product(s)

In case a product has been delivered to the customer in damaged or incomplete state, the customer must inform the Bernardo Thad customer care team as soon as possible (within 24 hours after receiving the order) by e-mail or telephone. Subsequently, Bernardo Thad will properly deal with the matter at hand; the customer must always inform Bernardo Thad in the aforementioned situation(s) and wait for the instructions of the Bernardo Thad customer support team. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of our support team, cannot claim the costs he/she made at Bernardo Thad (nor hold Bernardo Thad responsible for the return shipment that took place without prior consent of Bernardo Thad).

In case the customer receives a product that the customer did not order, the buyer must inform Bernardo Thad as soon as possible (within 24 hours after receiving the order). The customer must take care of the return shipment of such a product after receiving return instructions from Bernardo Thad and Bernardo Thad will bear the costs of this shipment and must subsequently take care of the shipment of the correct product to the customer.


5.3. Missing items

In case the order that has been shipped or is being shipped by bernardo thad to the customer is missing, went missing, or in case the customer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), Bernardo Thad will either refund the customer or try to re-ship the ordered product.

In case a shipment  has not been delivered at the delivery address (or pick-up point) of the customer after 14 days, the customer has the obligation to inform the Bernardo Thad support team by e-mail within 14 days i.e, ultimately 14 days after the shipment date). 

 

6. EXCHANGES AND RETURNS

Any purchase made through the website www.bernardothad.com may be returned up to 14 days from receiving the order, without stating a reason 

The right to return the product only applies in the case that the product and its original packaging can be returned in the same state as when received. The customer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product.

The buyer is responsible for the return shipment of his/her order and bears all the risks related to the return shipment. Bernardo thad advises the customers to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example, in case no valid signature can be shown by the carrier), the customer then has the option to hold the carrier liable. The customer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The customer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.

The shipment costs for a return shipment within the trial period and the shipment costs for a return shipment for a warranty request or repair request (for defects occuring after the customer has used the product), are borne by the customer. In case of a revocation by the customer within the trial period, Bernardo Thad will credit the customer within 14 days after receiving the return shipment (no credit applies for costs of the return shipment). Any credit due as a result of a returned product, will be credited to the account that the customer used to pay the original order.

 

7. WARRANTY AND REPAIR

Bernardo Thad offers a warranty of two years from the date of purchase. The two year warranty on Bernardo Thad watch guarantees the customer that the product meets the standards of usability, reliability and durability. The warranty does not apply to:

- damages as a result of inattention or improper usage such as scratching and etc.
- failure or damage caused by unjustifiable repair or modification performed by a prior party without prior written permission by Bernardo Thad
- failure or damage caused by fire or water (all contact with water should be avoided)
- battery replacement, also during the warranty term

In case of questions regarding returns and warranty, the customer can always contact the Bernardo Thad support team via info@bernardothad.com

 

8. PERSONAL DATA AND PRIVACY

Bernardo Thad will store the data entered by the customer in a file. The data will be used for the purpose of fulfilling the customer's order and will be stored as long as is necessary in order to deal with possible issues regarding the fulfilment of the order. Bernardo thad guarantees that all personal data will be handled with care. The customer's personal data will not be shared with any third party, except for purposes of fulfilling the order or for repair purposes. Bernardo Thad is allowed to use the customers' data to advertise products to the customer.

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